We’re very sorry to hear about your experience. At DROIX, we always strive to provide the best support and high-quality products to our customers.
Unfortunately, we were not able to verify your order in our system, and it appears that the Win Max 2 may have been purchased elsewhere. Please note that purchases made from unofficial sellers, including marketplaces like AliExpress or other non-official channels, may not be covered by our warranty or support, which is why many users on Reddit and other forums recommend buying directly from us to ensure full support and authenticity.
For purchases made directly from DROIX, we offer a 2-year warranty and are always happy to assist with any issues. If your device was purchased from us directly, please contact our support team with your purchase details, and we will gladly help resolve your concerns.
We take all feedback seriously and aim to ensure every customer has a great experience with their GPD devices.